Frequently asked questions
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How do I view videos?
All videos are offered as streamable web videos. Downloads are not possible.
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What internet speed do I need?
We recommend to use at least a 2 MBit connection.
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Will I get my money back if I do not like the content?
Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.
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What is a collection?
Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.
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I lost my download link after I bought collections. How do I recover it?
Go to contact form and leave a message. Please include the name of the collections you bought and when you bought them!
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What happens if I have any unlocks left after the end of my payment circle?
Any unused unlocks expire.
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I produce or own a lot of videos or pictures. Can I have my own shop?
Of course you can do! Please go to Shopmaker and drop them an email!